The whistleblower, or any employee of the company, can use different whistleblowing channels to complain.
Whistleblowing channels:
Web-based whistleblower portal along with a Web-based feedback centre - whistleblowers visit the Web site and fill out a Web form (questionnaire), answer standardized questions, and attach files.
A contact centre that logs phone calls.
"Smart" answering machine - after hours, informants can leave messages via voicemail, receiving a secret code for feedback. The contact centre processes and logs all entries for the next business day.
Email - All emails that come in are automatically sent to register as new messages.
Service messages - registration channel, which is available only to internal users of the system and, therefore, is not available to a wide range of external informants. This is a web form of information about incidents, available from inside the system. Details in section Registration by internal users.
All registered reports go to the system instantly.
None of the users can affect message registration in the system.
Registered messages in the system cannot be deleted. It can only be forwarded for review/investigation or be closed.
The whistleblower web portal is the most convenient means of registration, which at the same time provides the most possibilities:
you can anonymously leave a message through a web form;
get a code to access the web feedback room to communicate anonymously with the investigation team;
attach the required number of files;
provide the clearest possible information using additional questions of the web form;
the fastest message delivery to the system compared to other channels.
Information from the web portal comes into the system as a new message, waiting for a response.
As soon as the message is registered, it appears in the system as a "New Report".
If escalation mode is activated, the message bypasses the company and goes directly to the escalation group (selected by the company), if the system identifies requirements for escalation to avoid conflicts of interest (e.g., senior management or security personnel).