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The first step in reviewing a message is the triage process. Triage is the process of prioritizing messages, depending on the complexity of the situ...

The primary review tasks are: determining the category of the violation according to the nature of the event; defining priority of the message accordi...

Used only if the company have the Analyst role. If the analyst role is deactivated - the messages go to the coordinator automatically. The Analyst a...

Open the case and go to the Incident section in the side navigation menu; Click on the Refine button. When returned for revision, the message will...

The message can be closed (or ignored), that is, you can change the status to "Closed without actions" at each stage before the investigation begi...

By default, only a Coordinator can send a report to an investigation. A prerequisite for starting an investigation is the presence of: the category o...