Help Center

Quick start 7

• 10 steps for successful case closure
• How to change a managers' password?
• How to unblock the user?
• How to enable 2FA, second factor for authentification / two step verifications
• How to create a template?

View all 7

System components 7

• Terms
• Control Dashboard
• General outlook
• Setting filtering
• Latest activity

View all 7

Intake and registration of reports and messages 3

• Registration by internal users
• Escalation
• Changing a sent incident report

Review 6

• Reviewing - Receiving of Whistleblower's message
• Reviewing - Classification and prioritization
• Reviewing - Sending a report for coordinator's consideration.
• Reviewing - Returning the message from the coordinator back for revision.
• Reviewing - Ignoring the report and closing it.

View all 6

Investigations 5

• Verification and investigation - Team
• Verification and investigation - Tasks
• Verification and investigation - Materials
• Verification and investigation - Facts
• Verification and investigation - Alleged wrongdoers

Message statuses 8

• New / Unreviewed
• Need details
• On consideration
• In the process / Under investigation
• Restored / Reopened

View all 8

Cases 5

• Case status bar
• Table of active cases
• Case sorting
• Go to cases
• Go to the materials

Classification and prioritization. 5

• Categories of violations
• How select or change the violation category and case priority?
• How choice of priority depending on risk?
• Response time
• How change the location of the event?